| [ |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "business_service", |
| "category", |
| "assignment_group" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "2023-07-31 23:59:05", |
| "closed_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "campanology Iranize unstatued hunger shallowly", |
| "due_date": "", |
| "duplicate_of": { |
| "display_value": "PRB0000055", |
| "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" |
| }, |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000105", |
| "opened_at": "2023-07-31 23:57:29", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Duplicate", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email system is down again", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-07-31 23:58:16", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "0d036ce4532023004247ddeeff7b12a8", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-31 23:59:05", |
| "task_effective_number": "PRB0000105", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "description", |
| "impact" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "\n\t\t\t <p>Corporate desktop apps do not support SP2</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2022-11-17 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "SP2 is causing several applications not to work anymore.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Moderate", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000019", |
| "link": "https://dev215901.service-now.com/api/now/table/task/46e8219ba9fe1981013806b6e04fed06" |
| }, |
| "fix_at": "2024-03-11 09:02:28", |
| "fix_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": "\n\t\t\t <p>Remove Windows XP SP2</p>", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000001", |
| "opened_at": "2022-11-16 15:48:36", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Fix in Progress", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": { |
| "display_value": "CHG0000003", |
| "link": "https://dev215901.service-now.com/api/now/table/change_request/46e9b4afa9fe198101026e122b85f442" |
| }, |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Windows XP SP2 causing errors in Enterprise", |
| "sla_due": "UNKNOWN", |
| "state": "Fix in Progress", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2022-11-16 15:48:36", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46eaa7c9a9fe198100bbe282da0d4b7d", |
| "sys_mod_count": "17", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 10:05:55", |
| "task_effective_number": "PRB0000001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "description", |
| "category", |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 5 Minutes", |
| "category": "Hardware", |
| "cause_notes": " <p>This is a timing issue caused when you plug and unplug USB devices quickly</p> ", |
| "close_notes": "OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC", |
| "closed_at": "2023-08-01 00:09:20", |
| "closed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "cmdb_ci": "*BETH-IBM", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-08-01 00:08:58", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "unwagered chafer shram sensistic overtenseness", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000601", |
| "link": "https://dev215901.service-now.com/api/now/table/task/9e7f9864532023004247ddeeff7b121f" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000109", |
| "opened_at": "2023-08-01 00:03:54", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Risk Accepted", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "USB port has stopped working", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-08-01 00:05:42", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "8f74a828532023004247ddeeff7b1295", |
| "sys_mod_count": "11", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 11:36:26", |
| "task_effective_number": "PRB0000109", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "description", |
| "cmdb_ci", |
| "impact" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2022-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "progressively stenocephalia patriotic crossbred unterminated", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000006", |
| "link": "https://dev215901.service-now.com/api/now/table/task/8d6246c7c0a80164012fb063cecd4ace" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000008", |
| "opened_at": "2022-11-16 16:06:28", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Hang when trying to print VISIO document", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2022-11-16 16:06:28", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46fb0230a9fe198101a23f6712475e11", |
| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 09:41:18", |
| "task_effective_number": "PRB0000008", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "business_service", |
| "service_offering", |
| "impact" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2022-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "propension exasperatedly subungulate tatchy Gideon", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000006", |
| "link": "https://dev215901.service-now.com/api/now/table/task/8d6246c7c0a80164012fb063cecd4ace" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000008", |
| "opened_at": "2022-11-16 16:06:28", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Hang when trying to print VISIO document", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2022-11-16 16:06:28", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46fb0230a9fe198101a23f6712475e11", |
| "sys_mod_count": "12", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 12:24:36", |
| "task_effective_number": "PRB0000008", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "description", |
| "service_offering", |
| "business_service" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Database", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "ApplicationServerPeopleSoft", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2021-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "The PeopleSoft Oracle instance is down (again).", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000010", |
| "opened_at": "2021-06-04 15:55:28", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Oracle Down", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": "Oracle", |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
| "sys_created_on": "2021-06-04 15:55:28", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9d4f87a3c6112287010ed0a5ccdcba04", |
| "sys_mod_count": "9", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 22:57:58", |
| "task_effective_number": "PRB0000010", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "urgency", |
| "cmdb_ci", |
| "assignment_group" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 3 Minutes", |
| "category": "Software", |
| "cause_notes": " <p>Log shows ISP was dropping/resetting the connection</p> ", |
| "close_notes": "patched server all is fine now.", |
| "closed_at": "2023-07-24 23:21:08", |
| "closed_by": "", |
| "cmdb_ci": "IronMail-SD-01", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>ISP applied a fix on their side and mails are flowing smoothly again</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000055", |
| "opened_at": "2023-07-24 23:17:17", |
| "opened_by": { |
| "display_value": "Bow Ruggeri", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email down", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 23:19:00", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "051e8f6cc0a8016600cdf7fd19e10414", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-28 02:48:12", |
| "task_effective_number": "PRB0000055", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "business_service", |
| "impact" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "This is a Service Catalog item request", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "vitric multiparous calorifical pentanone spinuliferous", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000020", |
| "link": "https://dev215901.service-now.com/api/now/table/task/46edaa6aa9fe198101b9d14ced16619f" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000003", |
| "opened_at": "2022-11-16 16:07:08", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Canceled", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Request for a Blackberry", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2022-11-16 16:07:08", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46fb9e31a9fe198101492060c2a4f8cb", |
| "sys_mod_count": "4", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 02:54:38", |
| "task_effective_number": "PRB0000003", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "business_service", |
| "description", |
| "service_offering" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ", |
| "close_notes": "needed latest patch - after patch all is well\n\t\t", |
| "closed_at": "2023-07-24 22:45:58", |
| "closed_by": "", |
| "cmdb_ci": "EXCH-SD-05", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Exchange server outage", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>needed latest patch - after patch all is well</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000051", |
| "opened_at": "2023-07-24 22:44:01", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Exchange server outage", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 22:45:11", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "05001913c0a8016600161851785e5219", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-28 02:43:10", |
| "task_effective_number": "PRB0000051", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "cmdb_ci", |
| "short_description", |
| "description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": " <p>Siebel SFA does not support this version of Orcale</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Sales Force Automation", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-05-23 16:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Performance of the Siebel SFA software has been severely degraded since the upgrade performed this weekend. We moved to an unsupported Oracle DB version.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "High", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000046", |
| "link": "https://dev215901.service-now.com/api/now/table/task/a9e30c7dc61122760116894de7bcc7bd" |
| }, |
| "fix_at": "2024-03-11 08:24:51", |
| "fix_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Upgrade to the latest version of Oracle</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000006", |
| "opened_at": "2023-01-24 14:07:07", |
| "opened_by": { |
| "display_value": "Bow Ruggeri", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Fix in Progress", |
| "reassignment_count": "1", |
| "related_incidents": "2", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": { |
| "display_value": "CHG0000001", |
| "link": "https://dev215901.service-now.com/api/now/table/change_request/a9e9c33dc61122760072455df62663d2" |
| }, |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Can't access SFA software", |
| "sla_due": "UNKNOWN", |
| "state": "Fix in Progress", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "ITIL User", |
| "sys_created_on": "2023-01-24 14:07:07", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a9e4890bc6112276003d7a5a5c774a74", |
| "sys_mod_count": "19", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 10:06:48", |
| "task_effective_number": "PRB0000006", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "urgency", |
| "service_offering", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": " <p>Unknown user changes caused performance issues</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Windows", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-09-12 10:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Re-imaged the laptop</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000014", |
| "opened_at": "2023-09-12 10:39:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Resolved", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "My laptop is performing very badly", |
| "sla_due": "UNKNOWN", |
| "state": "Resolved", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-09-12 10:55:38", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "1998e51967b032004792adab9485effa", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 23:21:09", |
| "task_effective_number": "PRB0000014", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": " <p>Re-imaged the laptop</p> ", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "service_offering", |
| "description", |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 3 Minutes", |
| "category": "Software", |
| "cause_notes": " <p>Log shows ISP was dropping/resetting the connection</p> ", |
| "close_notes": "patched server all is fine now.", |
| "closed_at": "2023-07-24 23:21:08", |
| "closed_by": "", |
| "cmdb_ci": "IronMail-SD-01", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>ISP applied a fix on their side and mails are flowing smoothly again</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000055", |
| "opened_at": "2023-07-24 23:17:17", |
| "opened_by": { |
| "display_value": "Bow Ruggeri", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email down", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 23:19:00", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "051e8f6cc0a8016600cdf7fd19e10414", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-28 02:48:12", |
| "task_effective_number": "PRB0000055", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "urgency", |
| "impact", |
| "short_description" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "2023-07-31 23:59:05", |
| "closed_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Odobenidae tetradynamian beardy pegmatite forechamber", |
| "due_date": "", |
| "duplicate_of": { |
| "display_value": "PRB0000055", |
| "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" |
| }, |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000105", |
| "opened_at": "2023-07-31 23:57:29", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Duplicate", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email system is down again", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-07-31 23:58:16", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "0d036ce4532023004247ddeeff7b12a8", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-31 23:59:05", |
| "task_effective_number": "PRB0000105", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "cmdb_ci", |
| "urgency", |
| "business_service" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "<p>Sample cause notes</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Zoom V.92 USB Modem", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Issue in connecting to internet using modem.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001001", |
| "opened_at": "2018-10-07 06:06:53", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Issue in connecting to internet using modem.", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-07 06:07:35", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a1e0f770734123002728660c4cf6a745", |
| "sys_mod_count": "11", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 11:38:04", |
| "task_effective_number": "PRB0001001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "<p>Sample workaround</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "assignment_group", |
| "description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Database", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "ApplicationServerPeopleSoft", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2021-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "The PeopleSoft Oracle instance is down (again).", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000010", |
| "opened_at": "2021-06-04 15:55:28", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Oracle Down", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": "Oracle", |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
| "sys_created_on": "2021-06-04 15:55:28", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9d4f87a3c6112287010ed0a5ccdcba04", |
| "sys_mod_count": "9", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 22:57:58", |
| "task_effective_number": "PRB0000010", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "business_service", |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Database", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "2023-07-24 23:08:09", |
| "closed_by": "", |
| "cmdb_ci": "lawson_db", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Lawson DB seems to be running slowly. Tried several things and need to find the root cause", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000032", |
| "opened_at": "2023-07-24 23:06:17", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Root Cause Analysis", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Lawson DB seems to be running slowly", |
| "sla_due": "UNKNOWN", |
| "state": "Root Cause Analysis", |
| "subcategory": "Oracle", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 23:07:53", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "05147c3ec0a8016600da5b1a92269b3d", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 23:45:53", |
| "task_effective_number": "PRB0000032", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "category", |
| "urgency" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "", |
| "assignment_group": "Network", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Network", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "ny8500-nbxs09", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Connections seem to be slow", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0048021", |
| "opened_at": "2024-03-12 21:28:22", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "New", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Slow switching", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-03-12 21:28:27", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "8e7c8f5793b80e1071f773118bba1078", |
| "sys_mod_count": "0", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-12 21:28:27", |
| "task_effective_number": "PRB0048021", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "assignment_group", |
| "cmdb_ci", |
| "description" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": " <p>Siebel SFA does not support this version of Orcale</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Sales Force Automation", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-05-23 16:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Performance of the Siebel SFA software has been severely degraded since the upgrade performed this weekend. We moved to an unsupported Oracle DB version.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "High", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000046", |
| "link": "https://dev215901.service-now.com/api/now/table/task/a9e30c7dc61122760116894de7bcc7bd" |
| }, |
| "fix_at": "2024-03-11 08:24:51", |
| "fix_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Upgrade to the latest version of Oracle</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000006", |
| "opened_at": "2023-01-24 14:07:07", |
| "opened_by": { |
| "display_value": "Bow Ruggeri", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Fix in Progress", |
| "reassignment_count": "1", |
| "related_incidents": "2", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": { |
| "display_value": "CHG0000001", |
| "link": "https://dev215901.service-now.com/api/now/table/change_request/a9e9c33dc61122760072455df62663d2" |
| }, |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Can't access SFA software", |
| "sla_due": "UNKNOWN", |
| "state": "Fix in Progress", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "ITIL User", |
| "sys_created_on": "2023-01-24 14:07:07", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a9e4890bc6112276003d7a5a5c774a74", |
| "sys_mod_count": "27", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 12:08:01", |
| "task_effective_number": "PRB0000006", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "service_offering", |
| "short_description", |
| "impact" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ", |
| "close_notes": "needed latest patch - after patch all is well\n\t\t", |
| "closed_at": "2023-07-24 22:45:58", |
| "closed_by": "", |
| "cmdb_ci": "EXCH-SD-05", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Exchange server outage", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>needed latest patch - after patch all is well</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000051", |
| "opened_at": "2023-07-24 22:44:01", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Exchange server outage", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 22:45:11", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "05001913c0a8016600161851785e5219", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-28 02:43:10", |
| "task_effective_number": "PRB0000051", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "service_offering", |
| "urgency", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": " <p>Unknown user changes caused performance issues</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Windows", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-09-12 10:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Re-imaged the laptop</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000014", |
| "opened_at": "2023-09-12 10:39:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Resolved", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "My laptop is performing very badly", |
| "sla_due": "UNKNOWN", |
| "state": "Resolved", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-09-12 10:55:38", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "1998e51967b032004792adab9485effa", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 23:21:09", |
| "task_effective_number": "PRB0000014", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": " <p>Re-imaged the laptop</p> ", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| } |
| ] |
