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| "workaround": null, |
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| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
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| "cmdb_ci" |
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| "assignment_group": "", |
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| "calendar_duration": "", |
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| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell PERC 2", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-01-07 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
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| }, |
| "contact_type": "Phone", |
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| "delivery_task": "", |
| "description": "nonhalation balm insufficiency starchiness reabandon", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000004", |
| "opened_at": "2024-01-04 16:40:42", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "New", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
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| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
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| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Zoophagineae codeclination ticktacker myelobrachium hypermetropy", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
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| "sys_created_on": "2024-01-04 16:40:42", |
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| "display_value": "global", |
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| "sys_domain_path": "/", |
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| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 03:32:16", |
| "task_effective_number": "PRB0000004", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
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| "urgency": "3 - Low", |
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| "work_end": "", |
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| "work_notes_list": "", |
| "work_start": "", |
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| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
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| }, |
| "task_fields": [ |
| "short_description", |
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| "description", |
| "urgency" |
| ], |
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| "assignment_group": "", |
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| "calendar_duration": "", |
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| "cause_notes": " <p>Unknown user changes caused performance issues</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Windows", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-10-30 10:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
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| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Labyrinthici recable insufflation moil nonmystical", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Re-imaged the laptop</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000014", |
| "opened_at": "2024-10-30 10:39:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
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| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "nudity glaring wincer cardol rhabdophoran", |
| "sla_due": "UNKNOWN", |
| "state": "Resolved", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
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| "sys_created_on": "2024-10-30 10:55:38", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
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| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 23:21:09", |
| "task_effective_number": "PRB0000014", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": " <p>Re-imaged the laptop</p> ", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
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| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
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| "task_fields": [ |
| "short_description", |
| "description", |
| "service_offering", |
| "impact" |
| ], |
| "template_record": { |
| "active": "true", |
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| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator A", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": " <p>Unknown user changes caused performance issues</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Windows", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-10-30 10:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "skippy enteradenology orthohydrogen doina storkwise", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Re-imaged the laptop</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000014", |
| "opened_at": "2024-10-30 10:39:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Resolved", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "democratical screamproof outmaster papaprelatical unsettling", |
| "sla_due": "UNKNOWN", |
| "state": "Resolved", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2024-10-30 10:55:38", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "1998e51967b032004792adab9485effa", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-09-13 23:21:09", |
| "task_effective_number": "PRB0000014", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": " <p>Re-imaged the laptop</p> ", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "cmdb_ci", |
| "impact", |
| "urgency" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Manager", |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "SAP Enterprise Services", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2024-09-17 16:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Manager", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "saddleback taraph scotographic intralumbar informable", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000051", |
| "link": "https://dev224577.service-now.com/api/now/table/task/d7158da0c0a8016700eef46c8d1f3661" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "1 - High", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000011", |
| "opened_at": "2024-09-10 21:58:15", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "1 - Critical", |
| "problem_state": "Root Cause Analysis", |
| "reassignment_count": "", |
| "related_incidents": "8", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "semicolon streamhead battue grassman paraphemia", |
| "sla_due": "UNKNOWN", |
| "state": "Root Cause Analysis", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "itil", |
| "sys_created_on": "2024-09-10 21:58:15", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "d7296d02c0a801670085e737da016e70", |
| "sys_mod_count": "31", |
| "sys_tags": "", |
| "sys_updated_by": "Dakota.Martinez.9660", |
| "sys_updated_on": "2025-01-23 06:44:11", |
| "task_effective_number": "PRB0000011", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "urgency", |
| "category", |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": "Problem Coordinator B", |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "<p>Sample cause notes</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Zoom V.92 USB Modem", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "tetradynamious drum polycotyledonous sootiness noninsertion", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001001", |
| "opened_at": "2018-10-07 06:06:53", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "betweenity diathermal holosymmetry monopteron sideromelane", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-07 06:07:35", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a1e0f770734123002728660c4cf6a745", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "Amanda.Rodriguez.5613", |
| "sys_updated_on": "2025-01-23 05:03:49", |
| "task_effective_number": "PRB0001001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "<p>Sample workaround</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assigned_to": "Assigned to", |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
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