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| "time_worked": "", |
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| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
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| { |
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| "cmdb_ci": "FileServerFloor2", |
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| "confirmed_at": "2021-11-19 15:48:36", |
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| "group_list": "", |
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| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Email down", |
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| "time_worked": "", |
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| "work_start": "", |
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| { |
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| "impact", |
| "urgency", |
| "business_service", |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 5 Minutes", |
| "category": "Hardware", |
| "cause_notes": " <p>This is a timing issue caused when you plug and unplug USB devices quickly</p> ", |
| "close_notes": "OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC", |
| "closed_at": "2023-08-01 00:09:20", |
| "closed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "cmdb_ci": "*BETH-IBM", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-08-01 00:08:58", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "consenescency bilamellate cryptographist taeniosomous antithetical", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000601", |
| "link": "https://dev215901.service-now.com/api/now/table/task/9e7f9864532023004247ddeeff7b121f" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000109", |
| "opened_at": "2023-08-01 00:03:54", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Risk Accepted", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "USB port has stopped working", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-08-01 00:05:42", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "8f74a828532023004247ddeeff7b1295", |
| "sys_mod_count": "9", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 10:33:06", |
| "task_effective_number": "PRB0000109", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| } |
| ] |
