| [ |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "service_offering", |
| "assignment_group", |
| "impact", |
| "cmdb_ci", |
| "business_service", |
| "urgency", |
| "description", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Email", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Unable to send or receive emails.Looks like issue is with the email server.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0007601", |
| "opened_at": "2018-08-30 01:08:39", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "New", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Unable to send or receive emails.", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-08-30 01:09:05", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "62304320731823002728660c4cf6a7e8", |
| "sys_mod_count": "1", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-11 23:16:57", |
| "task_effective_number": "PRB0007601", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "urgency", |
| "description", |
| "cmdb_ci", |
| "business_service", |
| "service_offering", |
| "assignment_group", |
| "impact", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Network", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2021-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "The 1st floor router is down again. Nobody down there can get at anything outside their own subnet.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "High", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000001", |
| "link": "https://dev215901.service-now.com/api/now/table/task/9c573169c611228700193229fff72400" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000007", |
| "opened_at": "2021-06-04 15:32:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "2", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Router Down", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
| "sys_created_on": "2021-06-04 15:32:07", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9d3a266ac6112287004e37fb2ceb0133", |
| "sys_mod_count": "40", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 12:19:33", |
| "task_effective_number": "PRB0000007", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "service_offering", |
| "category", |
| "impact", |
| "description", |
| "urgency", |
| "assignment_group", |
| "business_service", |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "<p>Sample cause notes</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Zoom V.92 USB Modem", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Issue in connecting to internet using modem.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001001", |
| "opened_at": "2018-10-07 06:06:53", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Issue in connecting to internet using modem.", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-07 06:07:35", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a1e0f770734123002728660c4cf6a745", |
| "sys_mod_count": "11", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 11:38:04", |
| "task_effective_number": "PRB0001001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "<p>Sample workaround</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "impact", |
| "business_service", |
| "description", |
| "service_offering", |
| "cmdb_ci", |
| "assignment_group", |
| "urgency", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "\n\t\t\t <p>Corporate desktop apps do not support SP2</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2022-11-17 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "SP2 is causing several applications not to work anymore.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Moderate", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000019", |
| "link": "https://dev215901.service-now.com/api/now/table/task/46e8219ba9fe1981013806b6e04fed06" |
| }, |
| "fix_at": "2024-03-11 09:02:28", |
| "fix_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": "\n\t\t\t <p>Remove Windows XP SP2</p>", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000001", |
| "opened_at": "2022-11-16 15:48:36", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Fix in Progress", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": { |
| "display_value": "CHG0000003", |
| "link": "https://dev215901.service-now.com/api/now/table/change_request/46e9b4afa9fe198101026e122b85f442" |
| }, |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Windows XP SP2 causing errors in Enterprise", |
| "sla_due": "UNKNOWN", |
| "state": "Fix in Progress", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2022-11-16 15:48:36", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46eaa7c9a9fe198100bbe282da0d4b7d", |
| "sys_mod_count": "17", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 10:05:55", |
| "task_effective_number": "PRB0000001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "business_service", |
| "impact", |
| "description", |
| "cmdb_ci", |
| "category", |
| "service_offering", |
| "urgency", |
| "assignment_group" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "<p>Sample cause notes</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Zoom V.92 USB Modem", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Issue in connecting to internet using modem.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001001", |
| "opened_at": "2018-10-07 06:06:53", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Issue in connecting to internet using modem.", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-07 06:07:35", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a1e0f770734123002728660c4cf6a745", |
| "sys_mod_count": "15", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 12:54:33", |
| "task_effective_number": "PRB0001001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "<p>Sample workaround</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "description", |
| "urgency", |
| "category", |
| "cmdb_ci", |
| "business_service", |
| "assignment_group", |
| "impact", |
| "service_offering" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "<p>Sample cause notes</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Zoom V.92 USB Modem", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Issue in connecting to internet using modem.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001001", |
| "opened_at": "2018-10-07 06:06:53", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Issue in connecting to internet using modem.", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-07 06:07:35", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a1e0f770734123002728660c4cf6a745", |
| "sys_mod_count": "17", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 14:18:53", |
| "task_effective_number": "PRB0001001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "<p>Sample workaround</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "category", |
| "cmdb_ci", |
| "business_service", |
| "description", |
| "assignment_group", |
| "service_offering", |
| "impact", |
| "urgency" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": null, |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Network", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2021-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "The 1st floor router is down again. Nobody down there can get at anything outside their own subnet.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "High", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000001", |
| "link": "https://dev215901.service-now.com/api/now/table/task/9c573169c611228700193229fff72400" |
| }, |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000007", |
| "opened_at": "2021-06-04 15:32:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "", |
| "related_incidents": "2", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Router Down", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
| "sys_created_on": "2021-06-04 15:32:07", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "9d3a266ac6112287004e37fb2ceb0133", |
| "sys_mod_count": "14", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 08:58:33", |
| "task_effective_number": "PRB0000007", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "description", |
| "category", |
| "cmdb_ci", |
| "assignment_group", |
| "urgency", |
| "impact", |
| "service_offering", |
| "business_service" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell PERC 2", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2022-11-19 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "If the shift key is not held down, the RAID enclosure does not power on.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000004", |
| "opened_at": "2022-11-16 16:40:42", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "New", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Boot with shift key held down", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2022-11-16 16:40:42", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "471a5450a9fe198101f2054169e75bf4", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 03:32:16", |
| "task_effective_number": "PRB0000004", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "service_offering", |
| "category", |
| "urgency", |
| "description", |
| "cmdb_ci", |
| "impact", |
| "business_service", |
| "assignment_group" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "Problem Solving", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Dell Wireless WLAN Utility", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-09-12 10:04:43", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Using a Dell Wireless WLAN Utility I cannot enable the option to disable wireless when plugin into an Ethernet port", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "2 - Medium", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000012", |
| "opened_at": "2023-09-12 10:04:43", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "4 - Low", |
| "problem_state": "Assess", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Cannot disable wireless when plug into an Ethernet port", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-09-12 10:12:12", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "e9b0e55567b032004792adab9485ef6c", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 23:14:22", |
| "task_effective_number": "PRB0000012", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "urgency", |
| "service_offering", |
| "assignment_group", |
| "description", |
| "impact", |
| "cmdb_ci", |
| "business_service", |
| "category" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ", |
| "close_notes": "needed latest patch - after patch all is well\n\t\t", |
| "closed_at": "2023-07-24 22:45:58", |
| "closed_by": "", |
| "cmdb_ci": "EXCH-SD-05", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Exchange server outage", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>needed latest patch - after patch all is well</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000051", |
| "opened_at": "2023-07-24 22:44:01", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Closed", |
| "reassignment_count": "", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Exchange server outage", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 22:45:11", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "05001913c0a8016600161851785e5219", |
| "sys_mod_count": "2", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-28 02:43:10", |
| "task_effective_number": "PRB0000051", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "assignment_group", |
| "business_service", |
| "cmdb_ci", |
| "description", |
| "category", |
| "service_offering", |
| "impact", |
| "urgency" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Manager", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": " <p>Server does not meet minimum specs to run the meeting server</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-08-01 00:01:22", |
| "confirmed_by": { |
| "display_value": "Problem Manager", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "mulaprakriti unthrown gastroenteric agent adonidin", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": "\n\t\t\t <p>Upgrade CPU and RAM to meet minimum specs</p>", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "2 - Medium", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000106", |
| "opened_at": "2023-07-31 23:59:48", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "2 - High", |
| "problem_state": "Root Cause Analysis", |
| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "The Webex application is unavailable to all employees", |
| "sla_due": "UNKNOWN", |
| "state": "Root Cause Analysis", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-08-01 00:01:19", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "36836028532023004247ddeeff7b12f1", |
| "sys_mod_count": "4", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-08-01 00:02:32", |
| "task_effective_number": "PRB0000106", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "1 - High", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "assignment_group", |
| "cmdb_ci", |
| "description", |
| "service_offering", |
| "business_service", |
| "impact", |
| "urgency", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": " <p>Unknown user changes caused performance issues</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Windows", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-09-12 10:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
| }, |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Re-imaged the laptop</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000014", |
| "opened_at": "2023-09-12 10:39:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Resolved", |
| "reassignment_count": "1", |
| "related_incidents": "", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "My laptop is performing very badly", |
| "sla_due": "UNKNOWN", |
| "state": "Resolved", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2023-09-12 10:55:38", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "1998e51967b032004792adab9485effa", |
| "sys_mod_count": "3", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 23:21:09", |
| "task_effective_number": "PRB0000014", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": " <p>Re-imaged the laptop</p> ", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "category", |
| "urgency", |
| "cmdb_ci", |
| "description", |
| "service_offering", |
| "impact", |
| "business_service", |
| "assignment_group" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "\n\t\t\t <p>Corporate desktop apps do not support SP2</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2022-11-17 15:48:36", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "contact_type": "Phone", |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "SP2 is causing several applications not to work anymore.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Moderate", |
| "expected_start": "", |
| "first_reported_by_task": { |
| "display_value": "INC0000019", |
| "link": "https://dev215901.service-now.com/api/now/table/task/46e8219ba9fe1981013806b6e04fed06" |
| }, |
| "fix_at": "2024-03-11 09:02:28", |
| "fix_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": "\n\t\t\t <p>Remove Windows XP SP2</p>", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000001", |
| "opened_at": "2022-11-16 15:48:36", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Fix in Progress", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": { |
| "display_value": "CHG0000003", |
| "link": "https://dev215901.service-now.com/api/now/table/change_request/46e9b4afa9fe198101026e122b85f442" |
| }, |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Windows XP SP2 causing errors in Enterprise", |
| "sla_due": "UNKNOWN", |
| "state": "Fix in Progress", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2022-11-16 15:48:36", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "46eaa7c9a9fe198100bbe282da0d4b7d", |
| "sys_mod_count": "19", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 11:03:08", |
| "task_effective_number": "PRB0000001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "cmdb_ci", |
| "description", |
| "urgency", |
| "assignment_group", |
| "business_service", |
| "service_offering", |
| "impact", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": "<p>Sample cause notes</p>", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Zoom V.92 USB Modem", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Issue in connecting to internet using modem.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0001001", |
| "opened_at": "2018-10-07 06:06:53", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
| }, |
| "order": "", |
| "parent": "", |
| "priority": "5 - Planning", |
| "problem_state": "Assess", |
| "reassignment_count": "0", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Issue in connecting to internet using modem.", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-10-07 06:07:35", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "a1e0f770734123002728660c4cf6a745", |
| "sys_mod_count": "17", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 14:18:53", |
| "task_effective_number": "PRB0001001", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": "<p>Sample workaround</p>", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
| }, |
| "task_fields": [ |
| "short_description", |
| "business_service", |
| "cmdb_ci", |
| "impact", |
| "description", |
| "assignment_group", |
| "service_offering", |
| "urgency", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
| }, |
| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Network", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "WIRELESS", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Not able to connect to Wifi. Tried to connect with different devices.", |
| "due_date": "", |
| "duplicate_of": "", |
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| "short_description": "Unable to connect to Wifi", |
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| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
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| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
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| }, |
| { |
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| "cmdb_ci" |
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| "close_notes": "", |
| "closed_at": "", |
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| "cmdb_ci": "FileServerFloor2", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2021-11-19 15:48:36", |
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| "display_value": "Problem Coordinator A", |
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| "delivery_task": "", |
| "description": "We really, really need to buy more drives for the second floor file. The users keep filling up their 10 MB quota, and they aren't going to take it much longer.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
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| "impact": "3 - Low", |
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| "made_sla": "false", |
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| "number": "PRB0000002", |
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| "opened_by": { |
| "display_value": "Ron Kettering", |
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| "order": "", |
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| "related_incidents": "", |
| "reopen_count": "0", |
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| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "2nd Floor File Server Short on Space", |
| "sla_due": "UNKNOWN", |
| "state": "Assess", |
| "subcategory": null, |
| "sys_class_name": "Problem", |
| "sys_created_by": "pat", |
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| "sys_domain_path": "/", |
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| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-27 22:49:54", |
| "task_effective_number": "PRB0000002", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
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| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
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| "task_fields": [ |
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| "business_service", |
| "service_offering", |
| "impact", |
| "description", |
| "assignment_group", |
| "category", |
| "urgency", |
| "cmdb_ci" |
| ], |
| "template_record": { |
| "active": "true", |
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| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
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| "assignment_group": "", |
| "business_duration": "", |
| "business_service": "", |
| "calendar_duration": "", |
| "category": "Hardware", |
| "cause_notes": " <p>Unknown user changes caused performance issues</p> ", |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Windows", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-09-12 10:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
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| "contact_type": null, |
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| "description": "A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
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| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>Re-imaged the laptop</p> ", |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "true", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000014", |
| "opened_at": "2023-09-12 10:39:07", |
| "opened_by": { |
| "display_value": "Don Goodliffe", |
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| "order": "", |
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| "resolution_code": "Fix Applied", |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "My laptop is performing very badly", |
| "sla_due": "UNKNOWN", |
| "state": "Resolved", |
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| "sys_class_name": "Problem", |
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| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
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| "sys_domain_path": "/", |
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| "task_effective_number": "PRB0000014", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": " <p>Re-imaged the laptop</p> ", |
| "workaround_applied": "true", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
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| "category", |
| "business_service", |
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| "impact" |
| ], |
| "template_record": { |
| "active": "false", |
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| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
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| }, |
| "assignment_group": "", |
| "business_duration": "16801 Days", |
| "business_service": "", |
| "calendar_duration": "16801 Days 1 Minute", |
| "category": "Software", |
| "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ", |
| "close_notes": "needed latest patch - after patch all is well\n\t\t", |
| "closed_at": "2023-07-24 22:45:58", |
| "closed_by": "", |
| "cmdb_ci": "EXCH-SD-05", |
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| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "2023-11-12 09:39:07", |
| "confirmed_by": { |
| "display_value": "Problem Coordinator A", |
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| "contact_type": "Phone", |
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| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Exchange server outage", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
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| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": " <p>needed latest patch - after patch all is well</p> ", |
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| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0000051", |
| "opened_at": "2023-07-24 22:44:01", |
| "opened_by": { |
| "display_value": "Ron Kettering", |
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| "order": "", |
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| "related_incidents": "", |
| "reopen_count": "0", |
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| "reopened_by": "", |
| "resolution_code": "Fix Applied", |
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| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Exchange server outage", |
| "sla_due": "UNKNOWN", |
| "state": "Closed", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "glide.maint", |
| "sys_created_on": "2023-07-24 22:45:11", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
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| "sys_domain_path": "/", |
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| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2023-07-28 02:43:10", |
| "task_effective_number": "PRB0000051", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
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| "service_offering": "Service offering", |
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| "description", |
| "category" |
| ], |
| "template_record": { |
| "active": "true", |
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| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator A", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" |
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| "assignment_group": "", |
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| "calendar_duration": "", |
| "category": "Software", |
| "cause_notes": null, |
| "close_notes": "", |
| "closed_at": "", |
| "closed_by": "", |
| "cmdb_ci": "Email", |
| "comments": "", |
| "comments_and_work_notes": "", |
| "company": "", |
| "confirmed_at": "", |
| "confirmed_by": "", |
| "contact_type": null, |
| "contract": "", |
| "correlation_display": "", |
| "correlation_id": "", |
| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "Unable to send or receive emails.Looks like issue is with the email server.", |
| "due_date": "", |
| "duplicate_of": "", |
| "escalation": "Normal", |
| "expected_start": "", |
| "first_reported_by_task": "", |
| "fix_at": "", |
| "fix_by": "", |
| "fix_communicated_at": "", |
| "fix_communicated_by": "", |
| "fix_notes": null, |
| "follow_up": "", |
| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "true", |
| "major_problem": "false", |
| "number": "PRB0007601", |
| "opened_at": "2018-08-30 01:08:39", |
| "opened_by": { |
| "display_value": "System Administrator", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" |
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| "order": "", |
| "parent": "", |
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| "reassignment_count": "0", |
| "related_incidents": "0", |
| "reopen_count": "0", |
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| "reopened_by": "", |
| "resolution_code": null, |
| "resolved_at": "", |
| "resolved_by": "", |
| "review_outcome": "", |
| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Unable to send or receive emails.", |
| "sla_due": "UNKNOWN", |
| "state": "New", |
| "subcategory": "Email", |
| "sys_class_name": "Problem", |
| "sys_created_by": "admin", |
| "sys_created_on": "2018-08-30 01:09:05", |
| "sys_domain": { |
| "display_value": "global", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
| }, |
| "sys_domain_path": "/", |
| "sys_id": "62304320731823002728660c4cf6a7e8", |
| "sys_mod_count": "1", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2018-12-11 23:16:57", |
| "task_effective_number": "PRB0007601", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": "Proceed to Next Task", |
| "upon_reject": "Cancel all future Tasks", |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
| "work_notes_list": "", |
| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| }, |
| { |
| "fields": { |
| "assignment_group": "Assignment group", |
| "business_service": "Service", |
| "category": "Category", |
| "cmdb_ci": "Configuration item", |
| "description": "Description", |
| "impact": "Impact", |
| "service_offering": "Service offering", |
| "short_description": "Problem statement", |
| "urgency": "Urgency" |
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| "task_fields": [ |
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| "impact", |
| "description", |
| "service_offering", |
| "cmdb_ci", |
| "assignment_group", |
| "urgency", |
| "category", |
| "business_service" |
| ], |
| "template_record": { |
| "active": "false", |
| "activity_due": "UNKNOWN", |
| "additional_assignee_list": "", |
| "approval": "Not Yet Requested", |
| "approval_history": "", |
| "approval_set": "", |
| "assigned_to": { |
| "display_value": "Problem Coordinator B", |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" |
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| "assignment_group": "", |
| "business_duration": "114 Days 1 Hour 54 Minutes", |
| "business_service": "", |
| "calendar_duration": "480 Days 16 Hours 54 Minutes", |
| "category": "Hardware", |
| "cause_notes": null, |
| "close_notes": "This is a Service Catalog item request", |
| "closed_at": "2024-03-11 10:01:11", |
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| "contact_type": "Phone", |
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| "correlation_display": "", |
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| "delivery_plan": "", |
| "delivery_task": "", |
| "description": "crossbow unslurred virtuous zemstvo unadopted", |
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| "display_value": "INC0000020", |
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| "group_list": "", |
| "impact": "3 - Low", |
| "knowledge": "false", |
| "known_error": "false", |
| "location": "", |
| "made_sla": "false", |
| "major_problem": "false", |
| "number": "PRB0000003", |
| "opened_at": "2022-11-16 16:07:08", |
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| "display_value": "Don Goodliffe", |
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| "parent": "", |
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| "problem_state": "Closed", |
| "reassignment_count": "", |
| "related_incidents": "1", |
| "reopen_count": "0", |
| "reopened_at": "", |
| "reopened_by": "", |
| "resolution_code": "Canceled", |
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| "resolved_by": "", |
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| "rfc": "", |
| "route_reason": "", |
| "service_offering": "", |
| "short_description": "Request for a Blackberry", |
| "sla_due": "UNKNOWN", |
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| "sys_class_name": "Problem", |
| "sys_created_by": "david.loo", |
| "sys_created_on": "2022-11-16 16:07:08", |
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| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" |
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| "sys_mod_count": "6", |
| "sys_tags": "", |
| "sys_updated_by": "admin", |
| "sys_updated_on": "2024-03-11 10:01:15", |
| "task_effective_number": "PRB0000003", |
| "time_worked": "", |
| "universal_request": "", |
| "upon_approval": null, |
| "upon_reject": null, |
| "urgency": "3 - Low", |
| "user_input": "", |
| "watch_list": "", |
| "work_end": "", |
| "work_notes": "", |
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| "work_start": "", |
| "workaround": null, |
| "workaround_applied": "false", |
| "workaround_communicated_at": "", |
| "workaround_communicated_by": "" |
| } |
| } |
| ] |
