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	<main id="main" class="site-main" role="main"><div id="post-11587" class="entry post-11587 post type-post status-publish format-standard hentry category-especiales tag-avion suki-gutenberg-content" role="article">

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	<h1>Cómo reclamar en un viaje</h1>
	<h2>
	Es un tema que se repite cada año: llegan las vacaciones y, aunque lo tengamos todo perfectamente planificado, sucede <a href="https://www.cosasdeviajes.com/como-reclamar-danos-o-perdida-de-la-maleta/"><strong>alguna incidencia o problema</strong></a> con los aeropuertos, las compañías aéreas, el hotel o el touroperador. A pesar de que existen garantías legales, la mayoría de los viajeros sigue sin reclamar ante estas situaciones: hasta un 17 por ciento no reclama porque dice desconocer sus derechos, y un 60 por ciento afirma que a pesar de conocerlos, finalmente no formaliza ningún tipo de queja.
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	<div class="cab_fecha">lunes, 25 julio, 2011</div>
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	<div class="wp-block-image"><figure class="aligncenter"><img width="820" height="618" src="https://www.cosasdeviajes.com/wp-content/uploads/images/retraso.jpg" alt="retraso" class="wp-image-11588" /></figure></div>



	<p>La compañía ARAG, especializada en seguros de defensa jurídica, ha realizado recientemente un estudio a este respecto, y asegura que el <strong>83 por ciento de las reclamaciones sobre viales están relacionadas con problemas respecto al avión y los paquetes vacacionales.</strong> El 41 por ciento de los turistas que reclama lo hace por la pérdida de maletas, retrasos u overbooking en los vuelos, y el 42 por ciento se refiere a viajes combinados, especialmente a incumplimientos en las condiciones de la comida, las excursiones y otros servicios.</p>



	<p>Las reclamaciones pueden cursarse a través de la misma agencia de viajes <strong>con la que se ha contratado, como estipula la normativa de viajes combinados. </strong>Los motivos que inhiben a los viajeros a presentar sus quejas son un cierto desconocimiento de las vías que existen para hacer valer sus derechos, y sobre todo el temor a verse inmerso en un procedimiento largo y del que tal vez no se reciba nada. cto y explica que esto último no es así. "Más del 70% de los casos terminan por resolverse por vía amistosa y si se tienSin embargo, la mayoría de los casos se resuelven de forma amistosa y nueve de cada diez casos que van a juicio se resuelven a favor del denunciante.</p>



	<p><!--adsense#125-->Los especialistas aconsejan a los viajeros que se encuentren con una incidencia de este tipo <strong>dejar siempre constancia por escrito de la reclamación en el propio lugar.</strong> Se recomienda <strong>guardar siempre toda la documentación relativa al viaje, </strong>incluyendo folletos publicitarios si no se han cumplido con lo que anunciaban. Tras cubrir la hoja de reclamación en el establecimiento, ésta deberá presentarse en la agencia de viajes y en la oficina municipal de consumo.</p>
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	</script></div><h3 class="crp-list-title">Contenidos relacionados</h3><ul class="crp-list" style="display:inherit;"><li style="width:100%; display:block;" class="crp-list-item crp-list-item-image-left crp-list-item-has-image"><div class="crp-list-item-image">
	<a href="https://www.cosasdeviajes.com/como-reclamar-danos-o-perdida-de-la-maleta/" target="_blank">
	<img data-pin-nopin="true" style="width: 100%; object-fit: cover;" alt=""
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	</a>
	</div><div class="crp-list-item-title"><a href="https://www.cosasdeviajes.com/como-reclamar-danos-o-perdida-de-la-maleta/">Cómo reclamar daños o pérdida de la maleta</a><p style="font-size:14px!important; line-height:24px; margin-top:10px;">

	Una de las situaciones más comunes y desagradables que puede producirse en un aeropuerto es el extravío o el deterioro de las maletas de los pasajeros. Lamentablemente todos los días son miles las piezas de equipaje que no son entregadas a sus dueños, y por dicho motivo aquí te dejamos algunos consejos a tener en cuenta en el caso de que esta situación desafortunada te toque a ti:











	Si tu maleta no aparece cuando bajas del avión, lo primero que tienes que hacer es reclamar en los mostradores de la aerolínea en la que viajaste. Allí se harán las averiguaciones correspondientes, tendrás que rellenar algunos formularios y la compañía está obligada a otorgar un pack con elementos de higiene personal y ropa de cama para dormir.



	En el formulario que hay que rellenar es necesario completar los datos con todas las informaciones necesarias. Se pedirá información del vuelo, número de pasaje, tarjeta de embarque, boletas de facturación de equipaje y datos del hotel o residencia en la que estarás hospedado.



	No te vayas del aeropuerto sin una constancia de reclamo firmada y sellada por la línea aérea que prestó el servicio.



	Si tu maleta ...</p></div><div style="clear:both;"><!-- * --></div></li><hr><style>.crp-list-item-title {float:right; width:65%; padding:0;}.crp-list-item-image {float:left; width:30%; margin-right:0;}.crp-list-item-image img {max-width:100%!important;}@media (max-width: 990px) {.crp-list-item-title {float:right; width:100%;} .crp-list-item-image {float:left; width:100%; margin-right:0; margin-bottom:15px;}}</style><li style="width:100%; display:block;" class="crp-list-item crp-list-item-image-left crp-list-item-has-image"><div class="crp-list-item-image">
	<a href="https://www.cosasdeviajes.com/safari-viaje-aventura/" target="_blank">
	<img data-pin-nopin="true" style="width: 100%; object-fit: cover;" alt=""
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	</a>
	</div><div class="crp-list-item-title"><a href="https://www.cosasdeviajes.com/safari-viaje-aventura/">Safari, un viaje de aventura</a><p style="font-size:14px!important; line-height:24px; margin-top:10px;">





	Licencia CC/aditza121



	Un safari es algo con lo que muchos hemos fantaseado pero a lo que pocos se atreven. Un safari es algo caro, pero sobre todo es turismo de aventura para el que, si por fin te lanzas, debes ir preparado.







	Cada vez más viajeros se lanzan a este viaje por tierras africanas hacia la reserva natural del Serengueti, las altas cumbres del Kilimanjaro o la selva de Tanzania. Esta mayor demanda también ha hecho que los viajes sean más baratos, estén mejor organizados y haya una mayor información. Aún así, gran parte de estos viajeros se sienten frustrados pues el viaje es mucho más duro de lo que pudieran pensar, es un mundo salvaje lejos de la civilización y nada parecido al turismo al que estamos acostumbrados. Por ello, las agencias intentan explicar e introducir al cliente en el escenario que se va a encontrar para que vaya preparado mentalmente.



	Los preparativos también suelen llevar su tiempo. Para empezar hay que tener toda la documentación en regla, y cada país establece sus propios requisitos. El Ministerio de Exteriores informa sobre esta documentación y aconseja solicitarla con tiempo ya que puede tardar semanas...</p></div><div style="clear:both;"><!-- * --></div></li><hr><style>.crp-list-item-title {float:right; width:65%; padding:0;}.crp-list-item-image {float:left; width:30%; margin-right:0;}.crp-list-item-image img {max-width:100%!important;}@media (max-width: 990px) {.crp-list-item-title {float:right; width:100%;} .crp-list-item-image {float:left; width:100%; margin-right:0; margin-bottom:15px;}}</style><li style="width:100%; display:block;" class="crp-list-item crp-list-item-image-left crp-list-item-has-image"><div class="crp-list-item-image">
	<a href="https://www.cosasdeviajes.com/viajar-pesar-crisis/" target="_blank">
	<img data-pin-nopin="true" style="width: 100%; object-fit: cover;" alt=""
	decoding="async" loading="lazy"
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	</a>
	</div><div class="crp-list-item-title"><a href="https://www.cosasdeviajes.com/viajar-pesar-crisis/">Viajar a pesar de la crisis</a><p style="font-size:14px!important; line-height:24px; margin-top:10px;">

	La crisis económica mundial ha obligado a los españoles a cambiar de temporada para sus vacaciones. Ahora son preferibles los meses de julio o septiembre para realizar las vacaciones o viajes cortos. Así lo confirma un estudio realizado por un portal especializado.











	En este estudio se informa, además, que el 54 por ciento de los españoles viaja más desde que existen las agencias de viajes en internet. El 59 por ciento de las personas que viajarán, lo harán, entre otras cosas, para olvidarse de los problemas financieros. Solo el 19 por ciento de los encuestados respondió que no realizarán viajes por motivos económicos.



	Asimismo, el estudio indica que el medio más utilizado por los viajeros españoles es el avión. Un 54 por ciento dijo preferir volar. Mientras que solo el 38 por ciento aseguró que usa el coche para los viajes. Incluso, se pudo comprobar que la mayoría de españoles realizan 2 viajes en promedio al año y la mayoría prefiere hacer varios viajes cortos en vez de uno solo largo.







	El promedio de duración de los viajes es de 7 días y en la elección de los destinos influye la cultura y las actividades que se pueden re...</p></div><div style="clear:both;"><!-- * --></div></li><hr><style>.crp-list-item-title {float:right; width:65%; padding:0;}.crp-list-item-image {float:left; width:30%; margin-right:0;}.crp-list-item-image img {max-width:100%!important;}@media (max-width: 990px) {.crp-list-item-title {float:right; width:100%;} .crp-list-item-image {float:left; width:100%; margin-right:0; margin-bottom:15px;}}</style><li style="width:100%; display:block;" class="crp-list-item crp-list-item-image-left crp-list-item-has-image"><div class="crp-list-item-image">
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	</div><div class="crp-list-item-title"><a href="https://www.cosasdeviajes.com/mtrip-te-ofrece-las-mejores-guias-de-viaje-para-tu-movil/">mTrip te ofrece las mejores guías de viaje para tu móvil</a><p style="font-size:14px!important; line-height:24px; margin-top:10px;">

	La tecnología e Internet pueden ser nuestras mejores aliadas a la hora de organizar nuestros viajes. Como ya vimos en nuestro especial, hay un gran número de aplicaciones para móviles y tablets que nos ayudan a planificar y disfrutar más nuestros viajes.











	Gracias a nuestros compañeros de CosasdeApple hemos conocido mTrip, que no es otra cosa que una completa colección de guías de viaje de las principales ciudades del mundo, presentadas en forma de aplicación para dispositivos Apple (iPhone, iPad e iPod Touch) y también disponible para Android.




	La gran ventaja de estas guías es que vamos a poder consultar no solo antes, sino también durante las vacaciones. Cada una de las guías que conforman la colección nos ofrece la mejor, actualizada y más completa información sobre cada una de las ciudades: atracciones, museos, restaurantes, bares, hoteles, tiendas… Así como opiniones, clasificaciones y reseñas de otros viajeros. De esta manera, vamos a poder saber en todo momento qué hacer, a dónde ir y como llegar a cada uno de los lugares. Siempre con la seguridad de que la información facilitada ha sido proporcionada por profesionales...</p></div><div style="clear:both;"><!-- * --></div></li><hr><style>.crp-list-item-title {float:right; width:65%; padding:0;}.crp-list-item-image {float:left; width:30%; margin-right:0;}.crp-list-item-image img {max-width:100%!important;}@media (max-width: 990px) {.crp-list-item-title {float:right; width:100%;} .crp-list-item-image {float:left; width:100%; margin-right:0; margin-bottom:15px;}}</style></ul> </div>

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