utterance_id stringlengths 13 26 | text stringlengths 26 4.38k | label stringclasses 1
value | confidence stringclasses 6
values | dialog_act stringclasses 22
values | conversation_type stringclasses 8
values | conversation_id stringclasses 25
values | turn_number int32 -1 6 | previous_context stringclasses 92
values | speaker stringclasses 6
values | linguistic_repetition_type stringclasses 36
values | linguistic_number_format stringclasses 62
values | linguistic_contraction_style stringclasses 23
values | linguistic_formality stringclasses 11
values | linguistic_discourse_marker stringlengths 2 34 | linguistic_false_start_type stringclasses 39
values | linguistic_backchannel_type stringclasses 58
values | linguistic_language_barrier stringclasses 9
values | context_context_description stringlengths 19 88 | context_call_type stringlengths 5 29 | context_emotional_state stringclasses 18
values | context_technical_level stringclasses 11
values | context_issue_status stringclasses 19
values | context_multi_issue stringclasses 6
values | context_urgency stringclasses 7
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000104 | I am writing to formally report that my account number 987654321 has been charged twice for the premium subscription service. Please investigate this matter promptly. | turn-ending | high | problem_statement | -1 | customer | none | digits | none | formal | formal_opening | none | none | none | Formal written complaint about duplicate billing | written_complaint | neutral | medium | open | no | medium | |||
single_000105 | Look, I’ve called three times about this! My phone number is 555-555-5555, and I still haven’t gotten a resolution for the wrong number on my account. What do I have to do?! | turn-ending | medium | problem_statement | -1 | customer | repetition_for_emphasis | phone_format | standard | neutral | complaint_intensifier | none | impatient_followup | none | Customer escalates unresolved account information issue | account_correction | frustrated | low | open | no | high | |||
single_000106 | I noticed an extra charge on my bill for $45.00 last week that I don't recognize. | turn-ending | high | problem_statement | -1 | customer | none | written_and_digits | informal | neutral | none | none | none | none | Customer inquires about unexpected billing charge | inbound_support | neutral | low | open | no | medium | |||
single_000107 | I'm getting an error message when trying to access my online banking portal: 'Invalid credentials'. | turn-ending | high | problem_statement | -1 | customer | none | none | informal | neutral | none | none | none | none | Customer unable to access banking portal | inbound_support | frustrated | low | open | no | high | |||
single_000108 | The delivery for my order #987654321 was supposed to arrive yesterday but hasn't shown up yet. | turn-ending | high | problem_statement | -1 | customer | none | digits | formal | formal | well | none | affirmative | none | Customer reports missing package | inbound_complaint | confused | low | open | no | medium | |||
single_000109 | My home network keeps disconnecting every 10-15 minutes despite being on the latest firmware version. | turn-ending | high | problem_statement | -1 | customer | none | digits | formal | neutral | however | none | hesitation | none | Customer reports recurring network disconnections | inbound_support | frustrated | medium | open | no | high | |||
single_000110 | I received a text from 555-555-5555 claiming I owe $2,000 in overdue payments, but I don't recognize this number. | turn-ending | high | problem_statement | -1 | customer | none | phone_number | formal | neutral | actually | none | questioning | none | Customer reports suspicious communication | inbound_complaint | confused | low | open | no | medium | |||
single_000111 | I-I-I can't get through the login page again, it's just not working! | turn-ending | high | problem_statement | -1 | customer | stuttering | none | standard | informal | none | none | none | none | Customer struggling with login issues | technical support | frustrated | low | open | no | medium | |||
single_000112 | My router keeps disconnecting every 10 minutes, I've checked the cables but no luck. | turn-ending | medium | problem_statement | -1 | customer | none | digits | standard | neutral | but | none | none | none | Intermittent router disconnections | technical support | neutral | medium | open | no | medium | |||
single_000113 | Um, I saw a charge for $45.00 on my bill, but I didn't authorize that... that's not right! | turn-ending | high | problem_statement | -1 | customer | stuttering | currency_digits | standard | informal | but | none | none | none | Unrecognized charge reported | billing inquiry | confused | low | open | no | high | |||
single_000114 | The invoice for account 1234567890 shows an incorrect service charge, which requires immediate correction. | turn-ending | high | problem_statement | -1 | customer | none | account_id | formal | formal | which | none | none | none | Business account billing discrepancy | billing inquiry | neutral | high | open | no | high | |||
single_000115 | I've been trying to reach customer support for hours, but the line is always busy! | turn-ending | medium | problem_statement | -1 | customer | none | none | standard | neutral | but | none | none | none | Difficulty contacting support | service inquiry | frustrated | low | open | no | medium | |||
single_000116 | I, I, I think the $200 charge is wrong, but, but I paid only $100. Can you check? | turn-ending | high | problem_statement | -1 | customer | emphasis | currency | none | informal | contrast_setup | word_level | none | non_native_speaker | Customer disputes billing charge | billing_inquiry | confused | low | open | no | medium | |||
single_000117 | This, this internet problem is so bad, like, like, like it was yesterday again. The speed is super slow, but but but I paid $50 for high speed! | turn-ending | high | problem_statement | -1 | customer | emphasis | currency | none | informal | contrast_setup | word_level | none | non_native_speaker | Customer reports slow internet despite payment | technical_support | frustrated | low | open | no | high | |||
single_000118 | I can't access my account again! The error message just keeps popping up. I've tried everything! | turn-ending | high | problem_statement | -1 | customer | none | none | standard | neutral | result | none | none | none | Customer unable to access account | technical_support | frustrated | medium | open | no | high | |||
single_000119 | My bill shows a $15 charge for something called 'premium service,' but I never signed up for that. What is that? | turn-ending | high | problem_statement | -1 | customer | none | currency | standard | neutral | contrast_setup | none | none | none | Customer questions unexpected charge | billing_inquiry | confused | low | open | no | medium | |||
single_000120 | The printer isn't recognizing the ink cartridges. I followed the setup instructions, but it still says 'ink not installed.' | turn-ending | high | problem_statement | -1 | customer | none | none | standard | formal | contrast_setup | none | none | none | Customer reports printer issue with ink recognition | technical_support | neutral | medium | open | no | medium | |||
single_000121 | You know, my router keeps restarting every 10 minutes. I can't even stream a movie without it cutting out. | turn-ending | high | problem_statement | -1 | customer | none | digits | informal | informal | you know | none | none | none | Customer experiencing intermittent router issues affecting streaming | technical_support | frustrated | medium | open | no | medium | |||
single_000122 | Can you please speak more slowly? The number 1-800-555-0199 was given to me but I'm not sure if it's correct for my case. | turn-ending | high | problem_statement | -1 | customer | none | phone_number | neutral | neutral | please | none | none | pace_request | Customer verifying correct contact number due to language processing difficulties | general_inquiry | confused | low | open | no | low | |||
single_000123 | Regarding account 12345678, the API integration is returning 403 errors consistently since the update yesterday. | turn-ending | high | problem_statement | -1 | customer | none | account_id | formal | formal | regarding | none | none | none | Business client reporting API authentication failure post-update | technical_support | neutral | high | open | no | high | |||
single_000124 | Habla más lento, por favor? No entendí el código de 5 dígitos que mencionaste para mi factura. | turn-ending | high | problem_statement | -1 | customer | none | digits | neutral | neutral | please | none | affirmative | pace_request | Spanish-speaking customer requesting clarification on billing code | billing_inquiry | confused | low | open | no | medium | |||
single_000125 | Basically, the $25 charge from March 15th isn't mine - I never used that card number 411111******1111. | turn-ending | high | problem_statement | -1 | customer | none | credit_card | informal | informal | basically | none | none | none | Customer disputing unauthorized charge on credit card statement | fraud_dispute | frustrated | low | open | no | high | |||
single_000126 | My account ID 123456 is locked, I can't access any services. I mean, I've tried everything. | turn-ending | high | problem_statement | -1 | customer | none | digits | informal | informal | I mean | none | none | none | Customer reports locked account | technical support | frustrated | high | open | no | high | |||
single_000127 | The charge of two thousand dollars on my July bill is incorrect. The issue is, I haven't used any premium services. | turn-ending | medium | problem_statement | -1 | customer | none | written | formal | formal | The issue is | none | none | none | Customer disputes unexpected charge | billing inquiry | confused | medium | open | no | medium | |||
single_000128 | I called about my order #789, but the tracking number 555-1234-7890 shows it's still in transit. Um, I need it by Friday. | turn-ending | medium | problem_statement | -1 | customer | none | phone | neutral | neutral | Um | hesitation | none | accent | Customer reports delayed order | order inquiry | neutral | low | open | no | medium | |||
single_000129 | This app keeps crashing on my phone! Like, seriously, I can't even log in. My account is 0123456789. | turn-ending | high | problem_statement | -1 | customer | none | digits | informal | informal | Like, seriously | none | none | none | Customer reports app crashes | technical support | frustrated | high | open | no | high | |||
single_000130 | The service outage in my area has lasted over three days. I need to report this immediately. | turn-ending | high | problem_statement | -1 | customer | none | none | formal | formal | none | none | none | none | Customer reports prolonged outage | service disruption | neutral | medium | open | no | high | |||
single_000131 | I noticed an unauthorized charge of $150 on my account 456789 from last week. | turn-ending | high | problem_statement | -1 | customer | none | digit | standard | neutral | setup_phrase | none | none | none | Customer reports unauthorized charge on their account | billing inquiry | frustrated | low | open | none | high | |||
single_000132 | When I try to reach your customer service at 555-123-4567, the line is always busy. | turn-ending | high | problem_statement | -1 | customer | none | digit | standard | neutral | setup_phrase | none | none | none | Customer reports inability to reach support team | service access | frustrated | low | open | none | medium | |||
single_000133 | I am experiencing persistent connectivity issues with my fiber-optic service, which has disrupted my business operations. | turn-ending | high | problem_statement | -1 | customer | none | none | standard | formal | none | none | none | none | Customer reports ongoing connectivity problems affecting business | technical support | concerned | high | open | none | high | |||
single_000134 | Hey, the app keeps crashing every time I try to check my balance. Can you fix that? | turn-ending | high | problem_statement | -1 | customer | none | none | informal | informal | question_phrase | none | none | none | Customer reports app crashing during balance checks | software issue | frustrated | medium | open | none | medium | |||
single_000135 | The confirmation number for my recent order is twelve thousand three hundred forty-five, but your system says it's not valid. | turn-ending | high | problem_statement | -1 | customer | none | written | standard | neutral | contrast_phrase | none | none | none | Customer reports invalid order confirmation number | order inquiry | confused | medium | open | none | low | |||
single_000136 | My router keeps disconnecting. I can't get a stable connection. Can you help? | turn-ending | high | problem_statement | -1 | customer | none | none | informal | neutral | none | none | question | none | Customer reports unstable internet connection due to router disconnections. | technical_support | frustrated | high | open | no | high | |||
single_000137 | Well, the charge for last month's service is double what I was billed before. That doesn't seem right. | turn-ending | high | problem_statement | -1 | customer | none | written | none | informal | Well | none | none | none | Customer questions a doubled charge on their service bill for last month. | billing_inquiry | confused | low | open | no | medium | |||
single_000138 | I keep getting an error message when trying to log in. It says 'Invalid credentials', but I'm sure my password is correct. | turn-ending | high | problem_statement | -1 | customer | none | none | informal | neutral | none | correction | none | none | Customer reports login error with 'Invalid credentials' despite correct password. | account_access | frustrated | medium | open | no | high | |||
single_000139 | Actually, I am having trouble understanding the options on your website. Could you please speak more slowly? | turn-ending | high | problem_statement | -1 | customer | none | none | informal | formal | Actually | none | clarification_request | pace_request | Customer requests slower speech to better understand website options. | general_inquiry | neutral | low | open | no | medium | |||
single_000140 | You know, when I tried to set up my new device, it wouldn't connect to the Wi-Fi network. The setup code wasn't accepted. | turn-ending | high | problem_statement | -1 | customer | none | none | informal | neutral | You know | none | none | pace_request | Customer reports Wi-Fi connection failure during device setup with rejected code. | technical_support | confused | medium | open | no | high | |||
single_000141 | I tried to reset my password, uh, then I tried again and got an error message. | turn-ending | high | problem_statement | -1 | customer | false_start | digits | standard | neutral | sequence_marker | self_correction | none | none | Password reset failure with repeated attempts | technical_support | frustrated | basic | open | no | medium | |||
single_000142 | I called about my bill, uh, and then I noticed another charge appeared, so I called again. | turn-ending | high | problem_statement | -1 | customer | false_start | written | standard | neutral | sequence_marker | self_correction | none | none | Billing inquiry with new unauthorized charge | billing_inquiry | concerned | basic | open | yes | high | |||
single_000143 | I would like to report that the service has been interrupted for the past three hours. | turn-ending | medium | problem_statement | -1 | customer | none | written | formal | formal | none | none | none | none | Service outage report | service_outage | neutral | moderate | open | no | high | |||
single_000144 | Hey, my phone's been acting up all day—keeps crashing when I try to send texts! | turn-ending | high | problem_statement | -1 | customer | none | none | informal | informal | listing | none | uh | none | Device performance issue | technical_support | frustrated | basic | open | no | medium | |||
single_000145 | The app keeps freezing every time I try to make a purchase, which is really frustrating. | turn-ending | medium | problem_statement | -1 | customer | none | none | standard | neutral | result | none | none | none | Mobile app functionality issue | technical_support | frustrated | moderate | open | no | medium | |||
single_000146 | I, uh, I think I configured the settings right, but, uh, the Wi-Fi just won't connect and it's been like this for hours. | turn-ending | high | problem_statement | -1 | customer | stuttering | none | none | informal | contrast_setup | phrase_level | none | none | Customer reports persistent Wi-Fi connectivity issues despite configuration attempts | technical_support | frustrated | medium | active | none | high | |||
single_000147 | Um, the account number is 1234, but, but the system keeps rejecting it, and I don't know what else to do. | turn-ending | high | problem_statement | -1 | customer | stuttering | digits | none | neutral | contrast_setup | phrase_level | none | none | Customer unable to access account with valid credentials | account_support | frustrated | low | active | none | medium | |||
single_000148 | The charge of $50.00 on my bill from last month is incorrect. I haven't used any premium services. | turn-ending | high | problem_statement | -1 | customer | none | digits | none | formal | none | none | none | none | Customer disputes unexpected charge on monthly bill | billing_inquiry | neutral | low | active | none | medium | |||
single_000149 | Hey, my phone number is 555-123-4567, and the app keeps crashing every time I try to send a message. | turn-ending | high | problem_statement | -1 | customer | none | phone_number | casual | informal | none | none | none | none | Customer reports recurring app crashes during message sending | technical_support | frustrated | medium | active | none | high | |||
single_000150 | I'm confused because the instructions said to dial *123, but when I do that, I get a busy signal. Can you help? | turn-ending | high | problem_statement | -1 | customer | none | written | none | neutral | contrast_setup | none | none | none | Customer unable to access service via provided dial code | service_support | confused | medium | active | none | medium | |||
single_000151 | I can't get into my account again... like, the 1234th time this week! | turn-ending | high | problem_statement | -1 | customer | none | written | informal | informal | like | none | none | none | Customer struggling with recurring login issues | service_request | frustrated | low | open | no | medium | |||
single_000152 | This bill is totally wrong—like, why is there a five hundred dollar charge for nothing?! | turn-ending | high | problem_statement | -1 | customer | none | written | informal | informal | like | none | none | none | Customer disputing unexpected charge | billing_inquiry | angry | low | open | no | high | |||
single_000153 | I am experiencing intermittent connectivity issues with my broadband service. The problem persists despite restarting the router. | turn-ending | medium | problem_statement | -1 | customer | none | none | formal | formal | none | none | none | none | Technical support for network issues | technical_support | neutral | high | open | no | medium | |||
single_000154 | Wait, my account shows a transaction for $200 on the 15th of last month, but I didn't authorize that. | turn-ending | medium | problem_statement | -1 | customer | none | digits | neutral | neutral | Wait | none | none | none | Unrecognized transaction inquiry | fraud_inquiry | confused | medium | open | no | high | |||
single_000155 | I called about my order #456789 and the agent said it would be resolved by Friday, but nothing's been done yet. | turn-ending | high | problem_statement | -1 | customer | none | digits | informal | neutral | but | none | none | none | Follow-up on unresolved order issue | service_request | frustrated | medium | open | no | medium | |||
single_000156 | I would like to report an error on my latest statement. The amount of $150.00 was charged twice for a service I never requested. | turn-ending | high | problem_statement | -1 | customer | none | written | none | formal | none | none | none | none | Customer reports duplicate billing charge | billing inquiry | neutral | low | open | no | medium | |||
single_000157 | Hey, my Wi-Fi keeps cutting out and it's driving me nuts! It's been like this for three days straight. | turn-ending | high | problem_statement | -1 | customer | none | digits | contraction | informal | you know | none | none | none | Customer reports intermittent internet outage | technical support | frustrated | medium | open | no | high | |||
single_000158 | I am unable to access my online banking account despite entering the correct credentials. The system keeps displaying error code 403-22. | turn-ending | high | problem_statement | -1 | customer | none | digits | none | neutral | despite | none | none | none | Customer cannot log into online banking | account support | confused | medium | open | no | medium | |||
single_000159 | Look, the cable in my apartment is completely dead and the guy said it's your fault! I need this fixed by tomorrow. | turn-ending | high | problem_statement | -1 | customer | none | phone_number | contraction | informal | look | none | none | none | Customer reports total cable service failure | service outage | frustrated | low | open | no | high | |||
single_000160 | The product I received, order number 987654, has a manufacturing defect in the wiring harness. It sparked and shut down completely. | turn-ending | high | problem_statement | -1 | customer | none | written | none | formal | none | none | none | none | Customer reports defective appliance | product complaint | neutral | high | open | no | medium | |||
single_000161 | My account number is 789012. | turn-ending | high | information_provision | -1 | customer | none | digit | none | formal | none | none | none | none | Customer provides account details for verification | inbound | neutral | low | open | no | medium | |||
single_000162 | The transaction was processed on 2023-11-15. | turn-ending | high | information_provision | -1 | customer | none | digit | none | formal | none | none | none | none | Customer confirms transaction date | inbound | satisfied | low | resolved | no | low | |||
single_000163 | I paid $50 last week via the app. | turn-ending | high | information_provision | -1 | customer | none | currency | informal | neutral | well | none | none | none | Customer provides payment details | inbound | neutral | medium | open | yes | medium | |||
single_000164 | I keep getting error code 403 when trying to log in. | turn-ending | high | information_provision | -1 | customer | none | digit | none | neutral | none | none | none | none | Customer reports technical error | inbound | frustrated | high | open | no | high | |||
single_000165 | You can reach me at 555-567-8901 if you need more details. | turn-ending | high | information_provision | -1 | customer | none | phone | none | neutral | well | none | none | none | Customer provides contact information | inbound | neutral | low | open | no | medium | |||
single_000166 | Yeah, my account number is one two three four five six. I think that's all you need. | turn-ending | high | information_provision | -1 | customer | none | written | standard | informal | Yeah | none | none | none | Customer provides account number in written format during account verification | account inquiry | neutral | low | open | single | normal | |||
single_000167 | So, I paid the bill on the 14th of last month. Let me know if you need anything else! | turn-ending | high | information_provision | -1 | customer | none | written | standard | neutral | So | none | none | none | Customer confirms payment date using written numeric format | payment confirmation | satisfied | neutral | resolved | single | normal | |||
single_000168 | The error message says '404 Not Found'. I've checked it three times. It's definitely that code. | turn-ending | high | information_provision | -1 | customer | numeric_confirmation | digits | none | formal | It's definitely | none | none | none | Customer reports technical error code during troubleshooting | technical support | confused | high | open | single | high | |||
single_000169 | My phone number is 555-123-4567. Please call me back when you have updates. | turn-ending | high | information_provision | -1 | customer | none | phone number | none | formal | none | none | none | none | Customer shares contact details for follow-up | service request | neutral | low | pending | single | normal | |||
single_000170 | I can't log in with account ID SEV-2023-XYZ. It's been like this for hours! | turn-ending | high | information_provision | -1 | customer | none | account ID | standard | neutral | It's been | none | none | none | Customer reports login failure with specific account identifier | technical support | frustrated | medium | open | single | high | |||
single_000171 | My account number is 123456789, please check the balance. | turn-ending | high | information_provision | -1 | customer | none | digits | formal | formal | none | none | none | none | Customer providing account details for balance inquiry | account_inquiry | neutral | medium | open | no | normal | |||
single_000172 | I called from 555-0192, by the way. Let me know if you need anything else. | turn-ending | medium | information_provision | -1 | customer | none | phone | informal | informal | by_the_way | none | none | none | Customer sharing contact number for follow-up | service_request | satisfied | low | resolved | no | low | |||
single_000173 | The system keeps showing error code 0x45A, I think. Can you help? | turn-ending | low | information_provision | -1 | customer | none | technical_code | neutral | neutral | self_correction | hesitation | none | none | Customer describing technical error during login | technical_support | confused | high | open | yes | high | |||
single_000174 | I submitted the payment on the fifteenth of last month, actually. Let me confirm that. | turn-ending | high | information_provision | -1 | customer | none | written | neutral | neutral | self_correction | retraction | affirmative | none | Customer verifying payment date and amount | payment_confirmation | neutral | low | resolved | no | normal | |||
single_000175 | My account ID is USER_12345 and the number is 555-123-4567, okay? I'm tired of this issue. | turn-ending | medium | information_provision | -1 | customer | none | mixed | informal | neutral | frustration_expression | none | affirmative | none | Customer providing account info while expressing frustration | account_issue | frustrated | medium | open | yes | high | |||
single_000176 | My account number is 123456. | turn-ending | high | information_provision | -1 | customer | none | digits | formal | formal | none | none | none | none | Customer provides account details for verification. | inbound | neutral | low | open | no | medium | |||
single_000177 | I, uh, I think the payment went through, like, thirty days ago. | turn-ending | high | information_provision | -1 | customer | none | written | informal | neutral | like | thought_restart | none | none | Customer clarifies payment timeline. | inbound | satisfied | low | resolved | no | low | |||
single_000178 | The customer service rep, actually, she gave me this number: 555-123-4567 to call back. | turn-ending | medium | information_provision | -1 | customer | none | phone number | formal | neutral | actually | none | none | none | Customer shares contact details from a previous interaction. | inbound | frustrated | medium | pending | yes | high | |||
single_000179 | Um, I think the error was, wait, the error code was E404, not E403. | turn-ending | high | information_provision | -1 | customer | none | error code | informal | neutral | none | thought_restart | none | none | Customer corrects the error code during troubleshooting. | inbound | confused | high | open | no | high | |||
single_000180 | The transaction date is recorded as the 15th of last month. | turn-ending | high | information_provision | -1 | customer | none | written | formal | formal | as | none | none | none | Customer confirms transaction timeline for a refund. | inbound | neutral | low | open | no | medium | |||
single_000181 | Actually, my account number is... uh, 123456, and I need to resolve this payment issue. | turn-ending | high | information_provision | -1 | customer | none | digits | neutral | formal | setup_phrase | word_level | none | none | Customer provides account number and mentions payment issue | payment inquiry | neutral | medium | open | no | medium | |||
single_000182 | I just called about my bill. The total is $200.50, and I want to dispute it. | turn-ending | high | information_provision | -1 | customer | none | currency | informal | informal | none | none | none | none | Customer states bill amount and intent to dispute | billing dispute | frustrated | low | open | no | high | |||
single_000183 | So, like, the thing is, I can't log in. My password is... wait, I think it's 'sunny123' but not sure. | turn-ending | medium | information_provision | -1 | customer | none | written | informal | informal | none | none | wait | none | Customer provides password attempt and login issue | login problem | confused | high | open | no | medium | |||
single_000184 | My order number is ORDER-12345, and it was shipped on the 10th of last month. | turn-ending | high | information_provision | -1 | customer | none | alphanumeric | neutral | neutral | none | none | none | none | Customer provides order number and shipping date | order inquiry | satisfied | low | closed | no | low | |||
single_000185 | By the way, the error message I received was... um, 'System Error 500', and it started yesterday. | turn-ending | high | information_provision | -1 | customer | none | digits | neutral | formal | setup_phrase | word_level | none | none | Customer provides error message and start date | technical support | neutral | high | open | no | high | |||
single_000187 | Um, I think the... the account number is 789XYZ. | turn-ending | medium | information_provision | -1 | customer | self_correction | alphanumeric | none | neutral | um | phrase_level | none | none | Customer hesitates while providing alphanumeric account ID | inbound | confused | medium | open | no | high | |||
single_000188 | I paid $200 on the 5th of last month via online transfer. | turn-ending | high | information_provision | -1 | customer | none | written | none | neutral | via | none | none | none | Customer confirms payment details | inbound | satisfied | low | resolved | no | low | |||
single_000189 | Actually, no, wait—the error code was C-304, not C-305. | turn-ending | medium | information_provision | -1 | customer | self_correction | error_code | none | formal | actually | phrase_level | none | none | Customer corrects previously stated error code | inbound | frustrated | high | open | yes | high | |||
single_000190 | The confirmation code they gave me is nine, eight, seven, six, five, four. | turn-ending | high | information_provision | -1 | customer | none | spoken_digits | none | informal | well | none | none | none | Customer reads confirmation code slowly for clarity | inbound | neutral | low | open | no | medium | |||
single_000191 | I-I think my account number is 789012, um... that's the one linked to my credit card, right? | turn-ending | high | information_provision | -1 | customer | stuttering | digits | standard | neutral | um | none | minimal | none | Customer providing account details for payment inquiry | payment_inquiry | frustrated | low | unresolved | no | medium | |||
single_000192 | The confirmation code is 1-800-555-0198, and it's valid until midnight today. | turn-ending | high | information_provision | -1 | customer | none | phone | standard | neutral | none | none | minimal | none | Customer confirming order details | order_confirmation | satisfied | medium | resolved | no | low | |||
single_000193 | I-I just want to confirm the error code was P002, and-and it happened again today. | turn-ending | high | information_provision | -1 | customer | stuttering | written | standard | neutral | and-and | none | minimal | none | Customer reporting technical issue | technical_support | confused | high | unresolved | no | high | |||
single_000194 | Our company's reference number for this case is CASE-2023-0456. Please ensure it's noted in your system. | turn-ending | high | information_provision | -1 | customer | none | written | standard | formal | none | none | minimal | none | Business customer following up on case status | case_follow_up | neutral | medium | pending | no | medium | |||
single_000195 | Hey, the promo code they gave me was 25OFFSUMMER, so just apply that at checkout! | turn-ending | high | information_provision | -1 | customer | none | digits | standard | informal | so | none | minimal | none | Customer providing promo code for order placement | order_placement | satisfied | low | resolved | no | low | |||
single_000196 | I-I think my account number is... um... 789012. Could you please spe-speak more slowly? | turn-ending | medium | information_provision | -1 | customer | stuttering | digits | none | neutral | um | none | none | pace_request | Customer providing account details with speech hesitation | account_inquiry | confused | medium | open | unknown | normal | |||
single_000197 | The... the payment was made on the 15th of March. Could you re- repeat that, please? | turn-ending | medium | information_provision | -1 | customer | stuttering | written | none | neutral | the... the | none | none | pace_request | Customer confirming payment date with speech difficulty | payment_confirmation | frustrated | low | resolved | unknown | normal | |||
single_000198 | My reference number is ACCOUNT-48921X. Thank you for your assistance. | turn-ending | high | information_provision | -1 | customer | none | account_id | standard | formal | thank you | none | none | none | Customer providing formal reference details | transaction_reference | neutral | high | closed | unknown | low | |||
single_000199 | Hey, the number they gave me was (555) 123-4567. Let me know if that's right! | turn-ending | high | information_provision | -1 | customer | none | phone_number | informal | informal | hey | none | let me know | none | Customer sharing contact number casually | contact_verification | satisfied | low | pending | unknown | normal | |||
single_000200 | Error code was... let me check... it says 'HTTP 404 Not Found'. | turn-ending | medium | information_provision | -1 | customer | none | error_code | none | neutral | let me check | hesitation | none | none | Customer describing technical error | technical_support | frustrated | high | open | no | high | |||
single_000201 | The issue occurred at 3:45 PM on Tuesday. | turn-ending | high | information_provision | -1 | customer | none | time_format | standard | neutral | well | none | uh-huh | none | Customer reporting service disruption | service_inquiry | neutral | low | open | none | medium | |||
single_000202 | The payment was processed at 2:00 PM yesterday. | turn-ending | high | information_provision | -1 | customer | none | time_format | standard | neutral | actually | none | uh-huh | none | Payment status verification | payment_confirmation | satisfied | low | resolved | none | low | |||
single_000203 | The system displayed error code 404-2 when I tried to log in. | turn-ending | high | information_provision | -1 | customer | none | digits | informal | informal | you_see | none | mm-hmm | none | Technical support request | technical_support | frustrated | medium | open | none | high | |||
single_000204 | The appointment was scheduled for 4:00 PM this Thursday. | turn-ending | high | information_provision | -1 | customer | none | time_format | standard | neutral | please_note | none | uh-huh | none | Service appointment scheduling | service_scheduling | neutral | low | resolved | none | low |
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